![]() If you choose a refund, compensation must also be paid. When relevant, it also includes a return flight to your first point of departure at the earliest opportunity. Re-routing at a later date at your convenience, subject to the availability of seatsĪ refund is a full refund of the ticket for the part or parts of the journey you have not made and for the part or parts you have already made if the flight is no longer serving any purpose to your original travel plan.Re-routing to your final destination at the earliest opportunity or.Refund of the cost of your ticket within 7 days if not wishing to travel or.If there are not enough volunteers, the airline may deny boarding to passengers against their will but must compensate them and offer the appropriate assistance set out in the law. Re-routing at a later date at the passenger’s convenience, subject to the availability of seats.Re-routing to their final destination at the earliest opportunity or.Refund the cost of their ticket within 7 days if not wishing to travel or.The volunteers are also entitled to a choice of: Where a flight is overbooked the airline will first call for volunteers to surrender their confirmed reservations to the airline in exchange for agreed benefits. In addition, a sign must be displayed at the check-in area referring to air passenger rights under the law.ĭenied boarding means that the airline has refused to accommodate you on scheduled flights and charters although you have a valid ticket, correct documentation (passport, visa etc.), you have confirmed your reservation on your flight and you have presented yourself for check-in within the required time limit as specified by the airline.ĭenied boarding happens when airlines sell more tickets for a scheduled flight than there are seats on the aircraft. You must be offered 2 free telephone calls, fax messages, or emails. If you are denied boarding, or your flight has been cancelled or delayed, and the law does apply, the airline must provide you with a written notice setting out the rules for compensation and assistance. If you did not confirm your reservation or you did not present yourself for check-in at the specified time, it depends on the terms and conditions of your ticket as to whether or not you must pay again for the flight. ![]() The airline may, however, agree to accommodate you on a later flight (with or without charge) if there is availability. If you have been denied access to the aircraft in these circumstances, you are not entitled to any compensation. The airline can refuse to allow you to board the aircraft. ![]() If you have not confirmed your reservation in time or presented yourself for check-in at the time specified by the airline, the law does not apply. Reservation not confirmed or not checked in One of the terms of this agreement is that you must confirm that you will be ready to take the flight on the date of travel (confirming your reservation) and you must present yourself at check-in to demonstrate that you have a valid ticket and are ready to fly on the date on your ticket. When you buy a ticket for air travel, you enter into an agreement with the airline. The law also does not apply if you do not have a confirmed reservation or relevant document (visa etc), if you do not arrive at the boarding gate at a good time or if you pose safety or security concerns. Tickets purchased under frequent flyer programmes or similar commercial programmes are not considered reduced fare tickets. The law does not apply if you are travelling free of charge or at a fare that is reduced and is not available directly or indirectly to the public. It also applies to passengers departing from an airport outside of the EU/EEA but arriving at an EU/EEA airport on an EU/EEA licensed carrier (unless they have already received compensation or assistance in that non-EU/EEA country). The law applies to all passengers departing from an EU/EEA airport. ![]()
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